Our Story

Founded on Industry Expertise

A.R.M. Solutions was founded by experienced collection industry veterans with more than 70 years of combined management experience. We set out to build a collection product that wasn't just good—it had to be great.

Our founders understood what the industry needed: a solution that combines proven collection methodology with modern technology, diplomatic customer engagement, and unwavering compliance with regulations. That vision shaped every aspect of A.R.M. Solutions.

Today, we operate from a highly secure facility in Thousand Oaks, California, where our team continues that mission: delivering exceptional results while maintaining the highest standards of ethics, security, and customer care.

Our Approach

Customer-First Mindset

We believe successful collections start with understanding your customers. Our diplomatic recovery approach preserves relationships while achieving strong results.

Technology-Driven Solutions

Modern collection challenges require modern solutions. ARM WebView, software integrations, and digital communications put you in control with real-time visibility.

Results-Focused Methodology

Our proven strategies deliver 3x the national average recovery rate. We measure success by your success, with transparent reporting and continuous optimization.

Compliance at Every Step

FDCPA, TCPA, state licensing—we handle the regulatory complexity so you don't have to. Compliance isn't an afterthought; it's foundational.

Our Values

What Drives Us

Results-Driven

We deliver measurable outcomes. Our 3x national average recovery rate demonstrates our commitment to maximizing your revenue recovery and operational efficiency.

Customer Retention

A diplomatic approach to recovery that preserves customer relationships. We understand that today's debtor may be tomorrow's valued customer, and we act accordingly.

Technology-Forward

ARM WebView, integrated software solutions, and digital communications channels put power in your hands. We invest in technology that drives better results and deeper insights.

Compliance-First

FDCPA, TCPA, state licensing—compliance is built into everything we do. We handle regulatory complexity so you can focus on growth with confidence and peace of mind.

Partnership

Dedicated Account Managers, customized solutions, and collaborative strategy. We're not a vendor—we're an extension of your team invested in your success.

People Matter

Recognized as a Best Place to Work. Our employees' satisfaction and dedication directly impacts the quality of service you receive. Great people deliver great results.

Recognition

Industry-Leading Accolades

Forbes Top 10

Recognized among the nation's leading collection agencies

Inc. 500 #132

Ranked among America's fastest-growing private companies

Best Places to Work

InsideARM recognition for outstanding workplace culture

BBB A+ Rating

Better Business Bureau accreditation and excellent standing

Professional Membership

Industry Association Partners

ACA

American Collectors Association

The nation's largest trade association for credit and collection professionals.

CAC

Consumer Agencies Conference

Annual industry conference bringing together leaders in accounts receivable management.

BBB

Better Business Bureau

Promoting marketplace trust between businesses and consumers since 1912.

NPGA

National Propane Gas Association Endorsed

Endorsed recovery partner for propane industry accounts nationwide.