Last Updated: February 2026
Effective Date: February 2026
A.R.M. Solutions, Inc. ("we," "us," "our," or "A.R.M. Solutions") respects your privacy and is committed to transparency regarding how we handle your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, services, or communicate with us through any channel, including phone, email, SMS, or other digital platforms.
Please read this Privacy Policy carefully. By accessing our website or using our services, you acknowledge that you have read and understand this policy. If you do not agree with our privacy practices, please do not use our services.
We collect various types of information to provide you with our services and improve your experience:
When payments are processed, payment information is handled securely by certified payment processors. ARM Solutions does not store payment card data (credit card numbers, debit card numbers, or banking information) on our servers. Payment processing is compliant with PCI DSS (Payment Card Industry Data Security Standard).
When our clients engage ARM Solutions to provide customer engagement services on their behalf (first-party services), we receive and process personal information provided by these clients. This information is used solely for delivering the services our clients have engaged us to provide, such as account management, payment processing, customer communications, and revenue recovery services.
We use the information we collect for the following purposes:
This section is critical for customers who have opted in to receive text message communications from ARM Solutions or from our clients' accounts managed by ARM Solutions.
We collect mobile phone numbers to send account-related text messages, payment reminders, account notifications, and customer service communications. By providing your mobile phone number and opting in to SMS communications, you authorize ARM Solutions to send text messages to the number you have provided.
SMS messages sent through ARM Solutions are used exclusively for:
SMS communications are never used for unsolicited marketing, promotional campaigns, or advertising purposes unless you have separately opted in to receive such communications.
CRITICAL COMPLIANCE PROVISION: Mobile phone numbers and SMS opt-in/opt-out status will NOT be shared with third parties, affiliates, or external marketing partners for marketing or promotional purposes. Your mobile information is treated as confidential and is protected under this Privacy Policy and applicable data protection regulations, including 10DLC (10-Digit Long Code) registration requirements.
Mobile information is shared only:
You can opt out of SMS communications at any time by:
Once you opt out of SMS communications, we will no longer send text messages to your mobile number, except as required by law or if you opt back in.
Message frequency for account-related SMS may vary depending on your account activity and the services you have authorized. Message and data rates from your mobile carrier may apply. Standard message and data rates apply to SMS communications. We recommend contacting your mobile carrier for information about your specific plan and any potential charges.
ARM Solutions is registered with carriers for 10DLC (10-Digit Long Code) communication. Our 10DLC registration confirms that we comply with telecommunications regulations and best practices for SMS delivery, including proper opt-in/opt-out management, message content restrictions, and consumer protection standards. Your mobile number and SMS preferences are managed in compliance with all 10DLC requirements and the Telephone Consumer Protection Act (TCPA).
We limit sharing of your personal information to only what is necessary for our operations and to comply with legal obligations.
When we provide first-party customer engagement services on behalf of our clients, we share necessary information with those clients to:
We share payment information with certified, PCI DSS-compliant payment processors solely to process transactions. These processors are contractually obligated to maintain confidentiality and security of payment data.
We may share limited information with third-party service providers who assist us in operating our website, providing services, or conducting our business activities (such as analytics providers, hosting providers, or telecommunications carriers). These vendors are contractually bound to use your information only as necessary to provide services to us and to maintain confidentiality.
We may disclose your information when required by law, court order, or government request, or when we believe in good faith that disclosure is necessary to:
ARM Solutions is committed to protecting your personal information from unauthorized access, alteration, disclosure, or destruction. We implement industry-standard security measures to safeguard your data, including:
While we strive to protect your information using reasonable security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security. If you become aware of a security vulnerability, please contact us immediately at contact@armsolutions.com.
You have certain rights regarding your personal information and how we use it.
SMS Opt-Out: Text "STOP" to the number from which you received a message, or visit your Communication Preferences page.
Email Opt-Out: Click the "Unsubscribe" link in any marketing email, or adjust your preferences through your Communication Preferences page.
You have the right to request information about the personal data ARM Solutions holds about you. To request this information, contact us at contact@armsolutions.com with your request clearly stated.
You may request correction of inaccurate personal information or deletion of your data, subject to legal retention requirements. Please note that we may be required to retain certain information for legal, regulatory, or operational reasons (such as payment processing records or compliance documentation).
You have full control over how we communicate with you. Manage all your communication preferences at any time by visiting your Communication Preferences page, which allows you to set preferences for:
ARM Solutions respects Do Not Call and Do Not Text registries and preferences. If you are on the National Do Not Call Registry or have requested not to be called, we will honor that request except for communications related to accounts you maintain with us or our clients.
Our website uses cookies and similar tracking technologies to enhance your experience and understand how you use our site.
Cookies are small files stored on your device that help us remember your preferences and track website usage. We use both session-based and persistent cookies.
Most browsers allow you to control cookies through their settings. You can:
Please note that disabling cookies may affect website functionality.
Our website uses Google Analytics to track website usage and performance. Google Analytics operates under its own privacy policy. For more information, visit Google's Privacy Policy.
ARM Solutions does not knowingly collect, solicit, or maintain personal information from children under 13 years of age. Our services and website are designed for adults and entities conducting business.
If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information and terminate the child's access to our services.
If you believe we have collected information from a child under 13, please contact us immediately at contact@armsolutions.com.
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA).
You have the right to request what personal information ARM Solutions has collected about you, including:
You have the right to request deletion of personal information collected from you, subject to certain exceptions (such as legal retention requirements, fraud prevention, or compliance obligations).
ARM Solutions does not sell personal information to third parties. Therefore, there is no sale to opt out of under CCPA.
We will not discriminate against you for exercising your CCPA rights. We will not deny service, charge different prices, or provide different quality of service based on your exercise of privacy rights.
To exercise your California privacy rights, submit a verifiable consumer request by:
We will verify your identity and respond to your request within 45 days. You may designate an authorized agent to make a request on your behalf.
ARM Solutions may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this policy.
Your continued use of our website or services following the posting of changes constitutes your acceptance of those changes. We encourage you to review this policy periodically to stay informed about how we protect your information.
If we make material changes that significantly affect how we collect or use your information, we will provide additional notice.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
A.R.M. Solutions, Inc.
Address: 2455 Teller Rd, Suite 150
Thousand Oaks, CA 91320
Mailing: P.O. Box 2929
Camarillo, CA 93011-2929
Phone: (888) 772-6468
Email: contact@armsolutions.com
We will respond to your inquiry promptly and work to resolve any concerns you may have regarding our handling of your personal information.