We represent your brand. Your customers interact with your company — not a collection agency.
First-party customer engagement means ARM acts as a seamless extension of your team. Our agents contact customers as representatives of YOUR company—not as third-party collectors. Your customers interact with your brand throughout the entire process.
This white-label approach protects your brand reputation while improving customer relationships. Customers don't realize they're working with ARM; they're working with you. This creates higher contact rates, improved satisfaction scores, and better recovery outcomes while maintaining trust in your brand.
Our agents are trained to represent your company's values, tone, and business objectives. We handle all communications—letters, calls, emails, SMS, and voice broadcasts—all in your name with full compliance and TCPA adherence.
Customers interact with your company, not a third party
Live calls, letters, email, SMS, and voice broadcasts
ARM works closely with your dedicated Account Manager to create tailored campaigns that fit your business model and customer base.
Skilled agents contact customers as your representatives with professional negotiations
Professional correspondence on your letterhead with escalating payment requests
Targeted email campaigns with your branding reaching preferred channels
10DLC and TCPA compliant campaigns for payment reminders and updates
Automated voice messages delivered through your company at scale
Your direct contact for strategy, reporting, and campaign optimization
Customers respond better when they believe they're communicating with their original creditor. Our first-party approach achieves significantly higher contact and payment success rates.
Maintain positive relationships with customers by representing your company directly. Many customers prefer working with you rather than third-party agencies.
With higher contact rates and improved customer cooperation, first-party engagement delivers 3x the national average recovery rate at a fraction of traditional contingency costs.
Your reputation stays intact. Customers never know ARM is involved, protecting your brand equity and customer relationships for future business.
TCPA, FDCPA, GLBA, and state-specific compliance requirements are all handled by our team. Rest assured that every communication meets regulatory standards.
Achieve better results at lower cost with our flat-fee program, or combine flat-fee with contingency for maximum flexibility and ROI.
ARM Solutions leverages cutting-edge technology to deliver omnichannel customer communications. Our 10DLC (Direct Long Code) registered platform ensures TCPA compliance across all SMS and voice channels.
Coordinate communications across:
All communications maintain consistent messaging and branding across channels, creating a seamless customer experience while improving response rates and outcomes.
10DLC registered with built-in compliance and consent tracking
Seamless integration with your existing customer management platform
ARM integrates with leading industry software providers and platforms. Our flexible technology infrastructure connects to your existing systems, ensuring smooth data flow, real-time reporting, and minimal disruption to your operations.
Access live dashboards and comprehensive performance metrics
Continuous synchronization with your systems and accounts
Live agent outreach, payment negotiations, and arrangement confirmations
Targeted, branded email sequences escalating payment requests
10DLC compliant text campaigns for payment reminders and updates
Automated voice messages maintaining your brand messaging
Strategic written correspondence on your letterhead with escalation
Secure payment collection and arrangement tracking
Comprehensive performance dashboards and custom reports
Dedicated contact for strategy and campaign optimization
TCPA, FDCPA, GLBA compliance built into all communications
ACA/CAC/BBB Member | State Licensed | Full Regulatory Compliance
Let ARM Solutions handle your customer engagement while you maintain your brand reputation and customer relationships.
Phone: (888) 772-6468 | Email: contact@armsolutions.com