From first-party customer engagement to flat-fee recovery and contingency collections, ARM Solutions provides the expertise, technology, and compliance infrastructure to succeed at every stage of the customer lifecycle.
ARM Solutions combines first-party engagement, digital communications, recovery programs, and technology into a seamless partner solution. Choose one service or all six for complete end-to-end management.
Represent your company directly with customized campaigns. We contact customers in YOUR company's name, preserving brand relationships while recovering outstanding balances.
Includes: Live phone calls, personalized letters, targeted email, voice broadcasts, SMS messaging
Multi-channel outreach combining SMS, email, voice broadcasts, and intelligent routing to maximize customer contact and engagement at scale.
Includes: 10DLC SMS, email campaigns, voice IVR systems, Do-Not-Call management, delivery tracking
Fixed pricing under 6%—no commissions, no hidden fees. Recover revenue while maintaining customer relationships with our proven diplomatic approach and 3x national average recovery rate.
Includes: Account assessment, collection strategy, full reporting, payment processing
For accounts requiring intensive recovery efforts. Dedicated collector assignments, credit reporting, asset verification, and attorney referral when needed.
Includes: Account investigation, credit bureau reporting, asset searches, litigation support, payment negotiation
Combine all services into one unified strategy. Use first-party engagement first, transition to digital escalation, then contingency collections if needed—all through one partner with complete visibility and control.
Includes: All services above coordinated in a single account lifecycle
24/7 secure client portal with highest SSL encryption. Real-time access to account data, campaign performance, detailed reporting, and analytics from anywhere.
Includes: Portal access, real-time reporting, API integration, secure payment portal, audit trails
From initial consultation to ongoing optimization, ARM Solutions manages a seamless integration with your team and processes.
We meet with your team to understand your business, account portfolio, recovery goals, and unique challenges. This determines the optimal service approach.
We customize templates, workflows, compliance settings, and communication strategies. Your team receives training on ARM WebView portal and processes.
Accounts are loaded, campaigns launch, and systems integrate with your existing tools. We monitor closely for performance and compliance during ramp-up.
Real-time reporting shows improved DSO, higher recovery rates, and customer feedback. We optimize continuously for better outcomes and efficiency.
Real-time visibility and control over all customer engagement and recovery activities. Access your account data, campaign performance, and detailed analytics anytime, anywhere, with enterprise-grade security.
Enterprise Security
Bank-level encryption and compliance protect your data and your customers' information at all times.
Compliance is built into every service. ARM Solutions operates under the strictest regulatory requirements to protect your business and customers.
Members of ACA and CAC. Industry leaders in customer engagement and revenue recovery compliance.
Let ARM Solutions handle your customer engagement and recovery strategy. Our integrated approach drives better results while preserving customer relationships and reducing operational costs.